Customer Service

Customer Service Representative

About Merman Shipping

Merman Shipping is a global logistics leader dedicated to delivering trust, every time. We are looking for a motivated Customer Service Representative to join our team in the UAE. If you have at least one year of experience and a passion for excellence, this is your opportunity to grow with a company that values professionalism and impact.

Job Summary

As a Customer Service Representative at Merman Shipping, you will be the front line of our commitment to reliable logistics. You will handle inquiries, resolve issues, and ensure every interaction reflects our company's high standards. This role is based in the UAE and requires a customer-first mindset.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve complaints and escalate issues as needed to maintain service quality
• Process orders, track shipments, and provide accurate updates to clients
• Collaborate with internal teams to ensure seamless logistics operations
• Maintain detailed records of customer interactions and feedback

Qualifications

• Minimum 1 year of customer service experience (logistics or shipping industry preferred)
• Excellent communication skills in English (additional languages are a plus)
• Strong problem-solving abilities and attention to detail
• Proficiency with MS Office and CRM software
• Ability to work in a fast-paced environment and handle multiple priorities

Why Join Merman Shipping?

• Supportive and professional work environment
• Opportunities for career growth and development
• Be part of a global logistics leader with a strong reputation
• Make an impact every day by delivering exceptional service

How to Apply

Send your CV to either of the following email addresses:

[email protected]

[email protected]

The right move can drive your future.