Customer Satisfaction Agent/ Sales Support at Africa Safari Trips
Posted:
Company Details
Name:Africa Safari Trips
Industry:
Leisure, Travel & Tourism
Website:
https://africasafaritrips.com/
Description:
Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (K…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
2 Years
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Job Category:
Customer Service, Retail, Sales & Marketing
Job Description
Key Responsibilities
- Emergency Support -Be available 24/7 during customer travel.
- Ground Inquiries -Manage bookings and verify payments on ground
- Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
- Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
- Refunds -Handle refunds to the customers as approved and directed.
Qualifications
- Excellent knowledge of the tourism industry and current trends
- Knowledge of major safari destinations in Kenya
- Strong communication skills with proficiency in English
- Proficiency in speaking either French/Spanish is a must
- Critical thinker and problem solver
- At least 2 years of experience in a similar role
- Degree/Diploma in travel and tourism management, hospitality, or similar relevant education
6 open positions on Semasocial right now
· 6729 open positions in Nairobi County, Kenya
Contact Information
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