Customer Operations Specialist

eBay is seeking a customer-focused and service-oriented Customer Operations Specialist to join its team and support customers through its automotive checkout platform, Caramel. This remote opportunity is ideal for professionals who enjoy solving customer issues, improving customer experiences, and working in a fast-paced digital environment.

The successful candidate will act as a key point of contact for customers, handling inquiries, resolving concerns, and collaborating with internal teams to improve support processes. Strong communication skills, problem-solving abilities, and a commitment to customer satisfaction are essential for this role.

Key Responsibilities:

• Provide excellent customer support and ensure high levels of customer satisfaction.

• Handle customer complaints professionally by demonstrating empathy and effective problem-solving.

• Respond to customer inquiries and resolve issues through email, chat, and outbound calls.

• Provide timely support using customer service platforms, including handling incoming communications and follow-ups.

• Build feedback channels between customers and internal teams to improve customer experiences.

• Identify customer concerns and collaborate with relevant teams to deliver effective solutions.

• Maintain accurate records of customer interactions and support activities.

Requirements:

• Previous customer support experience with excellent customer service skills.

• Ability to quickly learn and use different computer software and Microsoft Office applications.

• Strong communication skills with internal teams and external customers.

• Ability to assist non-technical customers in resolving technical issues.

• Strong analytical thinking and problem-solving abilities.

• Bachelor’s Degree or equivalent qualification is preferred.

• Strong knowledge of:

 • Customer service operations and issue resolution.

 • Email, chat, and phone-based customer support.

 • CRM systems and digital support platforms