Customer Experience Specialist

Position: Customer Experience Specialist

Date Posted: July 15, 2026

Industry: Customer Experience | Customer Support | Operations

Employment Type: Full Time

Experience: Minimum 2 Years of Experience in Operations, Customer Service, or Call Center Operations

Qualification: High School Diploma or Equivalent

Salary: $22.82 – $30.83 Per Hour

Location: Washington, United States, REMOTE

Company: Coinstar

Description:

Coinstar is seeking a Customer Experience Specialist to support customer service operations and ensure exceptional experiences for customers and retail partners. This role focuses on maintaining service quality, monitoring vendor performance, resolving customer concerns, and ensuring outsourced customer support operations align with company standards and values.

The successful candidate will collaborate with customer experience vendors, monitor performance metrics, support process improvements, and handle customer issues across multiple communication channels. This remote opportunity is available for candidates located in Washington State or eligible U.S. Pacific Time Zone locations.

Key Responsibilities:

• Ensure customer experience operations align with Coinstar’s culture, brand values, and service standards.

• Monitor key performance indicators (KPIs) to maintain high-quality customer service delivery.

• Resolve and approve Tier 1 customer service issues handled by vendor teams.

• Manage customer complaints through multiple platforms, including social media, email, and external agencies.

• Participate in vendor meetings, quality reviews, and business performance discussions.

• Facilitate vendor team lead meetings and support operational improvements.

• Conduct audits to ensure compliance with company policies and procedures.

• Support business strategies, new product launches, and service improvements.

• Recommend process enhancements and policy updates to improve customer operations.

• Coordinate with internal departments to resolve customer and vendor-related issues.

• Perform administrative tasks, including managing multiple business inboxes.

Requirements:

• High School Diploma or equivalent.

• Minimum 2 years of experience in an operations environment, preferably customer service or call center operations.

• Supervisory experience is preferred.

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to manage changing priorities in a fast-paced environment.

• Bilingual English/Spanish skills are strongly preferred.

• Strong knowledge of:

    • Microsoft Office Suite.

    • Call center technology and customer support processes.

    • Performance metrics, reporting, and operational improvements.