Customer Experience Consultant

Position: Customer Experience Consultant

Date Posted: July 25, 2026

Industry: Customer Experience Consulting | Business Strategy | Digital Transformation | Revenue Growth

Employment Type: Full Time / Contract

Experience: Minimum 15 Years of Customer Experience (CX) Experience, Including Consulting or C-Suite Operational Experience

Qualification: Bachelor’s Degree in Business Administration, Marketing, Technology, Management, or a Related Field

Salary: $120,000 – $180,000 per year (Estimated)

Location: United States (REMOTE)

Company: Johnny Grow

Description:

Johnny Grow is seeking an experienced Customer Experience Consultant to join its growing consulting team in a remote full-time or contract capacity. This role focuses on helping organizations design, implement, and optimize customer experience strategies that improve customer relationships, retention, and business revenue growth.

The ideal candidate will have extensive experience in CX strategy, technology implementation, business transformation, and executive-level consulting. This position works closely with marketing, sales, customer service, IT, and leadership teams to deliver scalable customer experience solutions using data, automation, analytics, and proven industry practices.

Key Responsibilities:

• Design and refine customer experience strategies aligned with business growth objectives.

• Deliver CX consulting solutions using customer experience frameworks, best practices, analytics, and technology platforms.

• Work with clients across marketing, sales, customer service, IT, and executive teams to implement CX improvements.

• Manage consulting projects, including scope, timelines, budgets, quality, and project teams.

• Support business development activities, sales opportunities, and client relationship growth.

• Build trusted relationships with senior-level stakeholders and executive teams.

• Develop strategies to improve customer lifetime value, retention, and revenue performance.

• Apply customer experience technologies, automation tools, and reporting solutions to improve business outcomes.

Requirements:

• Minimum 15 years of experience in customer experience (CX) consulting or C-suite operational roles.

• Minimum 7 years of full-time experience implementing CX technologies and processes.

• Proven track record of successful consulting delivery and business development.

• Strong ability to build and manage relationships with senior client stakeholders.

• Excellent communication skills with executive leaders, including CEO, CRO, CMO, and CIO-level teams.

• Ability to lead cross-functional teams and influence stakeholders in a collaborative environment.

• Strong analytical, problem-solving, leadership, and decision-making skills.

• Experience delivering executive-level presentations.

• High level of professional integrity, credibility, and relationship-building ability.

• Must be eligible to work in the United States without visa sponsorship.

• Strong knowledge of:

• Customer experience strategy and transformation.

• CRM platforms, automation technologies, and data analytics.

• Business growth strategies and customer journey optimization