Customer Experience Consultant

Position: Customer Experience Consultant  

Date Posted: August 2, 2026

Industry: Customer Experience Consulting / Business Consulting

Employment Type: Full Time / Contract

Experience: Minimum 15 Years of Customer Experience (CX) Experience

Qualification: Bachelor’s Degree in Business, Marketing, Management, Information Technology, or a related field (Estimated)

Location: REMOTE (United States)

Company: Johnny Grow

Description:

Johnny Grow is seeking an experienced Customer Experience Consultant to join its growing consultancy team. This remote opportunity is available for both full-time employment and contract services and is ideal for professionals who specialize in customer experience strategy, business transformation, and revenue growth solutions.

The successful candidate will work with midmarket and enterprise clients to design, improve, and implement customer experience strategies that enhance customer relationships and business performance. This role involves collaborating with marketing, sales, customer service, IT, and executive teams to deliver measurable CX improvements through consulting, technology solutions, analytics, and process optimization.

Key Responsibilities:

• Design and refine customer experience strategies aligned with business goals.

• Deliver CX consulting solutions using customer experience frameworks and best practices.

• Work with clients to improve customer journeys and interaction points.

• Integrate customer-facing departments and improve business processes.

• Apply technology solutions for automation, reporting, and data management.

• Manage consulting projects including scope, timelines, costs, quality, and project teams.

• Drive business development activities and support sales opportunities.

• Build and maintain trusted relationships with executive-level client stakeholders.

• Deliver executive presentations and strategic recommendations.

• Collaborate with internal teams including sales professionals, marketing consultants, and other specialists.

Requirements:

• Minimum 15 years of customer experience work experience as a consultant or C-suite operator.

• Minimum 7 years of full-time experience implementing CX technologies and processes.

• Proven track record of successful consulting service delivery and sales growth.

• Ability to build and manage relationships with senior-level client stakeholders.

• Strong communication skills with executives such as CEO, CRO, CMO, and CIO.

• Ability to lead teams through collaboration and influence in a matrix environment.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong leadership, coaching, and relationship-building abilities.

• High level of professional integrity, credibility, and character.

• Eligible to work in the United States without visa sponsorship.

• Strong knowledge of:

• Customer experience strategy, consulting frameworks, and business transformation.

• CRM platforms, customer experience technologies, and process automation.

• Data analytics, reporting, and revenue growth strategies.

What We Offer:

• Fully remote work opportunity.

• Flexible contract or full-time employment options.

• Professional growth and career advancement opportunities.

• Above-market compensation and benefits for full-time employees.

• Access to internal tools, technologies, and consulting resources.

• Supportive, results-oriented company culture.

• Opportunity to work with leading technology partners and enterprise clien