Role Summary
- Our client in beauty Industry is looking for a Customer Experience Agent who will support customer experience, retention, and sales conversion across key customer touchpoints.
- The role will involve handling outbound follow-ups, customer check-ins, reactivation and replenishment outreach, abandoned cart recovery, and day-to-day customer communication across calls, WhatsApp, and email.
- The ideal candidate will work closely with the Customer Experience team and cross-functional teams to deliver a smooth customer journey, drive customer satisfaction, and support business growth.
Responsibilities
- Customer Follow-Up, Retention, and Support:
- Sales Conversion and Customer Engagement:
- Cross-Functional Coordination:
- Contribution to Content and Brand Support
- Communication and Customer Relationship Management:
Qualifications
- Operates independently without the need for constant direction or follow-up.
- Learns quickly and applies feedback effectively.
- Maintains high standards even in unstructured or changing environments. Handles customer interactions with professionalism, empathy, and good judgment.
- Ensures consistent follow-through on internal communication and processes.
- Maintains accurate documentation and clean CRM records, with clear handovers and verifiable task completion.
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Contact Information
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