Posted:
Position: Customer Enablement Specialist
Date Posted: 06 August 2026
Industry: Software Technology / Customer Success
Employment Type: Full Time
Experience: Not Specified
Qualification: Bachelor’s Degree in Business, Technology, Communications, Customer Success, or a Related Field (Estimated)
Salary: $70,000 – $95,000 per year (Estimated)
Location: REMOTE (United States or Canada – Central Time or Further East)
Company: Luminovo
Description:
Luminovo is seeking a Customer Enablement Specialist to help customers and internal teams maximize the value of its B2B software platform. This role is ideal for individuals who enjoy simplifying complex product information, creating helpful resources, and supporting customers through technical challenges.
The selected candidate will manage product knowledge sharing across customer-facing teams and customers through resources such as Help Center content, chatbot improvements, newsletters, and training programs. This position requires strong communication skills, a customer-focused mindset, and the ability to collaborate with multiple teams.
Key Responsibilities:
• Manage customer support operations through Intercom as the primary support channel.
• Improve self-service resources including the Help Center, chatbot, product tours, and customer communication tools.
• Monitor customer support metrics including response times, resolution rates, conversation volume, and customer satisfaction.
• Analyze support data and provide insights to improve customer experience.
• Act as a connection point between Sales, Customer Success, Marketing, and Product teams.
• Collaborate with Product and Engineering teams to communicate upcoming releases and product updates.
• Support customer calls and provide guidance when required.
• Develop and maintain product training materials through platforms such as LumiAcademy.
Requirements:
• Strong interest in helping customers understand and use technology products.
• Ability to learn complex software solutions and explain them clearly.
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.
• Ability to work independently in a remote environment.
• Comfortable collaborating with cross-functional teams.
• Willingness to understand customer needs and how software creates business value.
Strong knowledge of:
• Customer enablement and support processes.
• Product documentation and knowledge management.
• Customer support platforms such as Intercom.
• Product training, analytics, and customer experience improvement.
Benefits:
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Remote work flexibility.
• Travel opportunities for team and customer events.
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