Customer & Digital Experience Specialist

Position: Customer & Digital Experience Specialist

Date Posted: August 4, 2026

Industry: Electrical Infrastructure | Digital Experience | Manufacturing

Employment Type: Full Time

Experience: 3–5 years in digital experience, sales enablement, CX, website operations, or a similar role

Qualification: Associate or Bachelor’s Degree in Marketing, Digital Experience, Business, Communications, or a related field

Salary: $70,000–$95,000 per year (Estimated)

Location: REMOTE, United States (Eastern or Central Time Zones Preferred)

Company: Legrand

Description:

Legrand is seeking a Customer & Digital Experience Specialist to support its Power Busway team in a remote role. This position focuses on improving customer experiences through digital content management, website operations, workflow improvements, and customer-focused digital solutions.

The successful candidate will work closely with Marketing, Sales, Customer Service, Product Management, IT, and CX/DX teams to improve digital resources, streamline processes, and enhance customer adoption. This role is ideal for someone with experience in digital platforms, content management, customer experience initiatives, and cross-functional collaboration.

Key Responsibilities:

• Support website content management, updates, and ongoing digital improvements

• Coordinate landing page updates, content requests, testing, and routine website maintenance

• Ensure digital content, product information, documentation, FAQs, and sales resources remain accurate and customer-friendly

• Support SEO practices, content organization, metadata management, and search optimization

• Work with cross-functional teams to improve digital tools, workflows, forms, and customer-facing resources

• Assist with automation support, process improvements, approvals, tracking, and reporting initiatives

• Monitor digital tool usage, customer feedback, and adoption trends to identify improvement opportunities

• Support customer experience initiatives by analyzing feedback, surveys, and field insights

• Maintain customer data quality and support improvements in digital platforms and reporting processes

• Provide guidance and support to teams using digital tools and workflows

Requirements:

• 3–5 years of experience in digital experience, CX, website operations, sales enablement, or related fields

• Associate or Bachelor’s Degree in Marketing, Digital Experience, Business, Communications, or a related discipline

• Experience supporting digital platforms, customer-facing assets, workflows, or documentation

• Experience with CRM systems such as Salesforce, collaboration tools such as SharePoint, and digital platforms

• Strong communication and organizational skills with the ability to work across multiple teams

• Detail-oriented approach with excellent content management and problem-solving abilities

• Experience in manufacturing or electrical infrastructure industries is preferred

• Strong knowledge of:

• Website content management, SEO, metadata, and digital content optimization

• Customer experience (CX), digital experience (DX), and workflow improvements

• Content governance, documentation, reporting, and digital platforms

Preferred Skills:

• Understanding of UX/UI principles, usability practices, and design standards

• Experience with HTML, CSS, JavaScript, and web technology troubleshooting

• Ability to analyze website feedback, usage data, and customer insights

• Experience supporting sales, marketing, and digital transformation initiatives

Benefits:

• 401(k) retirement plan with employer match

• Medical, dental, and vision coverage

• Paid time off and holiday pay

• Short-term and long-term disability benefits

• Paid maternity and parental leave

• Bonus opportunities

• Paid volunteer time and employee resource groups