Customer Care Representative

Job Title: Customer Care Representative

About Aster Hospitals

Aster Hospitals is a leading healthcare organization committed to delivering exceptional patient care and service. We are currently seeking a dedicated and professional Customer Care Representative to join our team in Dubai, UAE.

Role Overview

As a Customer Care Representative, you will be the first point of contact for patients and visitors, ensuring a seamless and positive experience. Your role is critical in maintaining the high standards of service excellence that define Aster Hospitals.

Key Responsibilities

• Handle patient inquiries, appointments, and follow-ups with professionalism and empathy
• Provide accurate information about hospital services, procedures, and policies
• Address and resolve patient concerns promptly and effectively
• Coordinate with clinical and administrative teams to optimize patient flow
• Maintain detailed records of patient interactions and feedback
• Uphold confidentiality and data protection standards at all times

Qualifications & Experience

• Previous experience in healthcare operations, patient care, or a similar customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Familiarity with healthcare terminology and hospital workflows is preferred
• Ability to work in a fast-paced, multicultural environment

Location & Industry

• Location: Dubai, United Arab Emirates
• Industry: Healthcare

Why Join Aster Hospitals?

This is a great opportunity to grow your career with a leading healthcare organization that values your contribution and invests in your professional development. If you are passionate about delivering excellent service and making a difference in patients’ lives, we want to hear from you.

How to Apply

Interested candidates can share their CVs at: [email protected]