Job Summary
- Pearl Hospital is a Level 4 multi-specialty hospital in Laikipia County. Guided by our values of Quality, Efficiency, Professionalism, and Compassion, we are seeking for a Customer Care Executive who is responsible for providing high-quality front-line service to patients, visitors and clients by handling inquiries, complaints and service requests in a courteous, professional and compassionate manner in line with the hospital`s standards and values.
Key Responsibilities
- Welcome patients and visitors warmly and assist them with inquiries, directions and service information.
- Handle patient concerns, complaints and feedback promptly and professionally.
- Ensure patients understand hospital procedures, services and waiting time.
- Manage incoming calls, emails and walk-in inquiries efficiently.
- Collect patient feedback and contribute to service improvement initiatives.
- Act as a liaison between patients and hospital departments to ensure smooth service delivery.
- Comply with hospital policies, customer care protocols and safety standards.
Minimum Qualifications
- Diploma / Bachelors in Customer Service communication, Public Relations or equivalent related studies
- Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage
- Computer Literate (MS Office and hospital information systems).
- Professional appearance and positive attitude
Key Competencies
- Compassion and Empathy
- Strong communication skills
- Attention to detail
- Teamwork and Professionalism
- Time management and multitasking
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Contact Information
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