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CRM & Retention Lead

This Job has Expired

Posted:Apr 11

Company Details

Name:Pharmaplus Pharmacies
Rating: No ratings yet — log in to rate this company
Industry: Pharmaceuticals
Website: http://www.pharmapluspharmacies.co.ke/
Description: Pharmaplus is a robust, established and growing pharmaceutical company with over 15 years of existence. Ever since its genesis, Pharmaplus has emerged to be one of the best pharmaceutical company in kenya, providing employment for over 180 staffs. The company has experienced tremendous growth rate i… Pharmaplus is a robust, established and growing pharmaceutical company with over 15 years of existence. Ever since its genesis, Pharmaplus has emerged to be one of the best pharmaceutical company in kenya, providing employment for over 180 staffs. The company has experienced tremendous growth rate in the retail sector compared to any pharmacy in the kenyan pharmaceutical franchise. Pharmaplus has over 30 branches spread across the country: namely in Nairobi, kiambu,Kisumu,Nakuru,Mombasa,Machakos and kajiado View more View less
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Job Details

Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: Undisclosed
Other Pay: Benefits
Job Category: Customer Service

Job Description

Role Summary:

  • Owns customer retention and lifecycle marketing.

Core Responsibilities:

  • Manage email, SMS, WhatsApp
  • Develop CRM strategies campaigns
  • Build loyalty programs
  • Segment customer base
  • Optimize lifecycle marketing

KPIs:

  • Repeat purchase rate
  • Customer Lifetime Value (LTV)
  • Retention rates
  • Revenue from CRM channels Churn rate
446 open positions on Semasocial right now · 8541 open positions in Nairobi County, Kenya · 24 posted in the last 7 days
Contact Information
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