Cresta AI Administrator

Position: Cresta AI Administrator

Date Posted: July 1, 2026

Industry: Artificial Intelligence / SaaS / Customer Experience Technology

Employment Type: Full Time

Experience: 1–5 Years of Relevant Experience

Qualification: Bachelor’s Degree in Information Technology, Business, Computer Science, Communications, or a Related Field Preferred

Salary: $70,000 – $110,000 USD per Year + Bonus + Equity

Location: United States (REMOTE)

Company: Cresta

Description:

Cresta is seeking a Cresta AI Administrator to help customers maximize the value of its AI-powered customer experience platform. This role is ideal for professionals who enjoy working with SaaS solutions, analyzing customer interaction data, and collaborating directly with clients to improve operational performance.

The successful candidate will configure and maintain Cresta’s self-service platform, monitor conversation analytics, identify business insights, and support customers with data-driven recommendations. This position offers opportunities for professional growth while working alongside industry-leading AI and customer experience experts.

Key Responsibilities:

• Configure and maintain Cresta’s self-service platform to support customer operations.

• Obtain Opera certification and implement keyword and conversation rules.

• Analyze contact center conversations using voice analytics tools.

• Monitor trends and identify emerging topics, anomalies, and business opportunities.

• Align customer business priorities with contact center operations using Cresta solutions.

• Respond to ad hoc analytical requests and deliver actionable insights.

• Mentor customer analysts on effectively using Cresta’s platform and reporting tools.

• Collaborate with internal teams and customers to optimize AI-driven customer experience programs.

Requirements:

• 1–5 years of relevant professional experience.

• Contact center experience is preferred.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Comfortable working with SaaS applications and learning new technologies.

• Ability to communicate confidently with senior-level customer stakeholders.

• Proficiency in Microsoft Word, Excel, PowerPoint, or Google Slides.

• Familiarity with speech analytics is an advantage.

• Strong knowledge of:

    • SaaS platforms and AI-powered customer experience solutions

    • Data analysis, reporting, and business insights

    • Contact center operations and conversation analytics

Benefits:

• Competitive salary with bonus and equity opportunities.

• Medical, dental, and vision insurance.

• Flexible vacation policy.

• Paid parental leave.

• Communication and wellness stipend.

• Comprehensive onboarding and training programs.

• Career growth and professional development opportunities.

• Collaborative and supportive work environment.