Grade: IPOA 9
Directorate: Complaints Management and Counselling Services
Department: Counselling Services
Location / Work Station: Headquarters/ Nairobi/ Regional Offices
Reporting Relationships
Reports to: Senior Assistant Director, Counselling Services
Job Purpose
This cadre is responsible for providing professional psychosocial support to external clients who are psychologically affected as a result of their victimization by the police as well as providing professional psychosocial support to staff members.
Key Responsibilities/ Duties / Tasks
An officer at this grade will undertake the following duties and responsibilities:
- Supporting the implementation of policies, strategies, guidelines, plans, standards, tools and procedures pertaining to Counselling Services;
- Updating records in the counselling department;
- Collecting and collating data for developing internal and external reports for counselling services;
- Assessing clients' psychological status for appropriate action and recommendations;
- Providing psychosocial services to complainants and their families, witnesses and survivors following police action or inaction;
- Providing psychosocial services to staff; and
- Participating in the case intake committee.
Knowledge, Experience and qualifications required
For appointment to this grade, an officer must have the following Qualifications:
- Bachelor’s Degree in Counselling, Psychology or equivalent qualifications from a recognized institution;
- Membership to a relevant and recognized professional body;
- Valid practicing license issued by the Counsellors and Psychologists Board;
- Proficiency in computer applications.
1 open positions on Semasocial right now
· 867 open positions in Nairobi, Kenya
· 1 posted in the last 7 days
Application deadline: Nov 10, 2026 · 20 days left to apply
Contact Information
Comment