Collections Officer-Corporate Accounts

Role Overview

This role sits at the intersection of finance and client relationships, where you’ll take ownership of collecting outstanding amounts from business customers while preserving goodwill. Daily, you alternate between phone and email follow-ups, statement reconciliations, and occasional customer site visits, all aimed at converting overdue balances into confirmed payment plans. Your work directly protects company cash flow and reduces the time it takes to turn sales into cash.

Key Responsibilities

• Contact corporate clients through multiple channels—phone, email, face-to-face meetings—to secure firm payment commitments on past due and current invoices.
• Compare client records against internal statements, investigate and resolve billing discrepancies within agreed service levels, and ensure all payments are correctly allocated upon receipt.
• Focus on reducing the proportion of debt aged over 60 and 90 days, while also preventing current invoices from slipping into arrears by early intervention.
• Monitor accounts for early warning signs of payment difficulty, and give the sales team weekly insights into each client’s payment behaviour and risk level.
• Compile and submit weekly collection progress summaries and end-of-month aging reports, ensuring they are accurate and delivered on schedule.
• Collaborate with internal departments to escalate unresolved disputes and ensure client queries are addressed before they delay payment.

Requirements & Qualifications

• Diploma or bachelor’s degree in a business-related field (e.g. Commerce, Finance, Accounting, Credit Management); completed or partial CCP or CPA certification is a strong plus.
• At least three years of hands-on experience in credit control, collections, or accounts receivable, ideally within a corporate or B2B environment.
• Proven history of consistently hitting monthly collection targets and reducing overdue balances.
• Comfortable using accounting software and CRM platforms; direct experience with Zoho Books or Zoho CRM is advantageous.
• Strong negotiation skills that balance firmness with diplomacy, combined with excellent written and spoken English.
• High attention to detail, numerical accuracy, and a track record of handling sensitive financial information with absolute integrity.