Claims Assistant

Role Overview

As a Claims Assistant, you’ll help keep workers’ compensation claims moving by organizing case information, handling routine documentation and payment tasks, and supporting claims examiners with day-to-day administration. Accurate records and responsive service help claimants, providers, and customers receive timely assistance while examiners focus on evaluating claims.

Key Responsibilities

• Open new workers’ compensation claims in the claims management system and enter the required information.
• Sort and process incoming correspondence, maintain claim files, and record notes and follow-up diary entries.
• Handle claim-related payments according to established procedures.
• Prepare routine correspondence, state forms, and reports for claim files.
• Answer and direct calls from claimants, medical providers, and customers, providing administrative assistance as appropriate.
• Keep claim records organized and current, and complete administrative work within expected timelines.
• Take on other related administrative tasks as assigned.

Requirements & Qualifications

• High school diploma required; a college degree is preferred.
• Six months of service-oriented office experience preferred.
• Clear written and verbal communication skills for handling correspondence and phone inquiries.
• Working knowledge of Microsoft Office, particularly Word and Excel.
• Strong organization and time-management skills, with careful attention to claim documentation.
• Ability to work independently while contributing effectively to a team.