Chief Operations Officer

Role Overview

This senior hospital operations leader turns the hospital’s strategy into coordinated services that support safe, high-quality patient care. Working closely with medical and nursing leadership, the role oversees operational performance across facilities, procurement, contracts, budgets and service quality, while ensuring teams and resources are prepared to meet the hospital’s needs.

Key Responsibilities

• Translate hospital priorities into operational strategies, policies and initiatives, and monitor delivery against agreed timelines, budgets and quality expectations.
• Develop and oversee departmental budgets and annual plans, track spending and resource use, and address risks that could affect performance.
• Partner with the Chief Medical Director and Chief Nursing Officer to strengthen clinical and operational governance, patient safety and evidence-based care.
• Lead quality and process-improvement work, establishing measures that improve service usability, reduce risk and support patient and staff satisfaction.
• Oversee compliance with statutory requirements, contracts, service-level agreements and hospital standards, including the review and monitoring of clinical and nonclinical agreements.
• Direct procurement and lifecycle management of medical and nonmedical supplies, equipment and infrastructure, including acquisition, allocation and disposal.
• Coordinate facilities planning, maintenance and security to support safe patient flow, reliable services and continuity of care.
• Set departmental performance expectations, develop staff capability and accountability, and work with Human Resources on attracting, engaging and retaining talent.

Requirements & Qualifications

• Master’s degree in Health Systems Management or Business Administration.
• Bachelor’s degree in health science, public health, business, healthcare management or a related discipline.
• At least 10 years of experience in administration, operations or finance, including at least five years in senior management.
• At least three years of experience working in a hospital environment.
• Ongoing continuing professional development in line with relevant industry standards.
• Strategic judgement and business acumen, with a strong focus on results and the ability to lead teams through change.
• Effective communication, reporting and negotiation skills, alongside a collaborative approach to coaching, mentoring, delegation and staff empowerment.

What We Offer / Why Join

The role offers the opportunity to shape hospital-wide operations and contribute directly to patient experience, care quality, safety and service reliability. Success is assessed through delivery of strategic initiatives, patient satisfaction, procurement and process savings, quality accreditation, budget performance, service compliance, occupational health and safety, and infection prevention.