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Job Title: Guest Services Representative

Location: Asumbi Gardens Resort, [Insert City/Region]

About Us

Join the team at Asumbi Gardens Resort and build your career in a professional and welcoming environment. Nestled in a serene setting, our resort is dedicated to providing exceptional guest experiences through warm hospitality, attention to detail, and a commitment to excellence. We believe that our employees are our greatest asset, and we foster a culture of growth, teamwork, and respect.

Job Summary

We are seeking a friendly, customer-focused Guest Services Representative to be the first point of contact for our guests. In this role, you will ensure every guest feels valued from check-in to check-out, handle reservations, answer inquiries, and resolve concerns with professionalism and care. This position offers an opportunity to develop your skills in a supportive environment while contributing to a memorable resort experience.

Key Responsibilities

• Welcome guests warmly upon arrival and manage check-in/check-out processes efficiently.
• Handle phone calls, emails, and in-person inquiries regarding room bookings, resort amenities, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain high service standards.
• Process payments, manage reservations in the property management system, and maintain accurate records.
• Address guest complaints or issues promptly, escalating when necessary to ensure resolution.
• Provide information about resort facilities, activities, dining options, and nearby points of interest.
• Assist with special events, group bookings, and VIP arrivals as needed.
• Uphold cleanliness and organization at the front desk and lobby areas.

Qualifications

Required

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a positive attitude.
• Basic computer proficiency (Microsoft Office, email, and reservation systems).
• Ability to work a flexible schedule, including weekends, holidays, and occasional evening shifts.

Preferred

• Previous experience in hospitality, hotel front desk, or customer service.
• Familiarity with property management software (e.g., Opera, ResNexus).
• Multilingual abilities (especially Swahili, French, or German).

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing professional development.
• Health and wellness benefits (medical, dental, vision options).
• Employee discounts on resort stays, dining, and spa services.
• Paid time off and holiday pay.
• A supportive team culture that values your growth.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter explaining why you would be a great fit for Asumbi Gardens Resort. Please send your application to [email protected] with the subject line "Guest Services Representative Application." We look forward to welcoming you to our team!