Cashier, Main Pharmacy

Role Overview

This position sits within the finance and revenue collection team of a healthcare facility, where accurate handling of patient payments directly supports the smooth running of daily operations. Each day involves receiving cash, cards, and claims from patients and corporate clients, reconciling those payments against valid prescriptions, and maintaining clear, traceable records. You will act as the first point of contact for payment-related queries, ensuring every transaction is processed correctly, securely, and with courtesy, even during peak hours or system interruptions.

Key Responsibilities

• Receive and collect payments from patients and corporate clients, issuing properly documented receipts and invoices that accurately capture revenue from all transactions.
• Cross-check every invoice and receipt against the corresponding prescription to confirm validity before completing the sale, and attach photocopies of prescriptions as supporting evidence.
• Verify the identity of each patient using photo identification to prevent errors or misuse of accounts and third-party billing arrangements.
• Maintain a sufficient float of coins and notes throughout the shift to handle cash transactions smoothly and give correct change without delay.
• Keep cash, cheques, vouchers, and related documents secured according to departmental procedures, and arrange for timely banking of collected funds.
• Process smart card payments in line with the organisation’s policies, and verify corporate or insurance exemptions and claim forms before finalising any transaction.
• Log transactions manually using the agreed fallback procedure whenever the computer system is unavailable, so that no revenue is unrecorded or lost.
• Organise and file prescriptions and finance records sequentially, update account information for corporate patients, and activate accounts only once properly signed claim forms are on file.
• Respond to customer inquiries courteously, record verbal complaints as required, and report any issues to the supervisor or manager for resolution.
• Use stationery economically, avoid wastage, and take on any additional duties delegated by the department supervisor or finance manager.

Requirements & Qualifications

• A Kenya Accountants and Secretaries National Examination Certificate (KATC) II, a Diploma in Business Administration, or an equivalent recognised qualification is preferred.
• A minimum KCSE mean grade of C+ and solid computer literacy, including working knowledge of Microsoft Excel and Word.
• At least two years of hands-on experience working in a busy cash office, ideally where payments are reconciled against source documents and multiple payment methods are handled.
• Proven ability to work accurately under pressure while managing queues and competing priorities without losing attention to detail.
• Strong customer service orientation, with the confidence to explain charges, exemptions, or documentation requirements clearly and calmly to patients and corporate clients.
• Excellent written and oral communication skills, plus the analytical ability to spot discrepancies in receipts, prescriptions, or claim forms.
• A collaborative team mindset, willing to support co-workers and step in during peak periods or staff absences.
• Unquestionable personal integrity and honesty, given direct responsibility for cash, cheques, and confidential billing records.