Role Overview
This role owns the direction and delivery of card products, turning customer and business needs into improvements that can be launched and supported across the bank. You will coordinate product development with internal teams and external partners, while keeping implementation on track and the cardholder experience consistent across bank channels.
Key Responsibilities
- Shape the card product strategy and roadmap, setting priorities for development and ongoing improvement.
- Lead product development from initial concept through design, implementation, launch, and post-launch review.
- Work with marketing and customer service teams to plan launches, support campaigns, and encourage product adoption.
- Build and maintain working relationships with payment networks, processors, technology vendors, and other key partners.
- Negotiate contracts and oversee relationships with card manufacturers, payment gateways, and other third-party providers.
- Coordinate card-issuing projects, track delivery milestones, and address issues that could delay implementation or launch.
- Review the cardholder journey across bank channels and identify ways to make the experience more effective and consistent.
Requirements & Qualifications
- The source does not specify required qualifications, education, or years of experience.
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