Call Centre Agents (Outbound Sales) – 10 Vacancies

Role Overview

This is a full-time outbound sales role for a remote telecommunications telesales team, with ten positions available. Every day you will work from a provided list of names, pick up the phone, and initiate first conversations with contacts who may have no prior familiarity with the products you represent. Your job is not simply to pitch and hope; it is to quickly identify who is genuinely interested, present the service in an appealing way, address doubts, and advance those prospects toward an actual purchase or a follow-up meeting. The revenue you generate matters directly to the company, and your commissions depend on how effectively you convert each call into a tangible result.

Key Responsibilities

• Place a steady stream of outbound calls throughout your shift, moving from one lead to the next without losing momentum.
• Open each conversation with a clear introduction to the telecommunications product and tailor your presentation to the person on the other end of the line.
• Ask purposeful questions to uncover the prospect's current situation, needs, and budget, and use those answers to shape your selling approach.
• Respond to common objections calmly and confidently, offering explanations that keep the conversation moving toward a positive outcome.
• Mark which leads have genuine potential and book product demonstrations or call-backs for senior closer to handle at the right stage in the selling process.
• Maintain the customer relationship management system faithfully, entering call attempts, client responses, conversion statuses, and reminders for each account.
• Pursue prospective clients through scheduled follow-ups rather than waiting for them to return, keeping every warm lead active in the pipeline.
• Attend coaching sessions, review script updates, and use performance feedback to improve your conversion rate while staying within compliance guidelines.

Requirements & Qualifications

• A bachelor's degree in business administration, marketing, communications, or another field related to professional selling or client engagement.
• A home setup that supports uninterrupted remote phone work, including reliable internet access and a workspace free of background noise.
• Proven computer proficiency with Microsoft Office applications, web-based CRM tools, and remote communication software.
• The composure to handle a high volume of outbound calls, including frequent rejection, without letting it affect your tone or focus.
• Strong verbal persuasion and negotiation abilities, with a natural phone presence that puts hesitant prospects at ease.
• Self-discipline and effective time management, because your daily productivity is driven by the number of calls you can make and log within a set schedule.
• Careful attention to detail when managing client records, entering data, and keeping your follow-up calendar organised.

What We Offer / Why Join

• A dependable base salary of KSh 30,000 each month, providing security while you build your sales rhythm.
• A monthly internet allowance of KSh 4,200 so that the demands of this work-from-home role do not fall on your own data expenses.
• Commission earnings beyond your base, giving you a clear incentive to convert each lead and reward for high performance.
• The freedom to work entirely from home, eliminating your commute and allowing you to structure your day around your call schedule.
• Support from supervisors who review your progress, give practical guidance, and help you sharpen your approach through coaching and quality sessions.