Call Center Representative
Posted:
Company Details
Name:Influx
Industry:
Telecommunications
Website:
https://influx.com/
Description:
We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7.
,
We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in on… View more
,
We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in on… View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Role Overview
- We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.
Must-Have Qualifications
- Have sales experience
- Be voice-trained with prior experience in voice support
- Have excellent verbal and written communication skills
- Speak fluent, standard English with a professional and polite tone
- Have knowledge or experience in IoT, remote management, or software backend systems
- Be detail-oriented with strong record-keeping and follow-up skills
- Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)
- Be a fast learner, organized, and able to multitask efficiently
Nice to have
- Have experience managing or using audio hardware (speakers, PA systems, amplifiers)
- Be familiar with tools like Salesforce
- Be comfortable reading scripts and basic codes
Key Responsibilities
- Handle customer interactions and support inquiries via voice channels
- Support sales efforts by engaging customers and identifying opportunities
- Assist with troubleshooting or guiding clients on audio and streaming solutions
- Maintain accurate records and updates in internal systems
- Provide professional and polite responses at all times
- Ensure proper monitoring, maintenance tracking, and oversight of client accounts
- Collaborate with internal teams to resolve technical or service-related issues
Technical Requirements (BYOD)
- Laptop (no Chromebook or Linux OS)
- Windows 10 or higher
- Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
- High-speed internet: minimum 50 Mbps (download & upload)
- Wired, noise-canceling headset
- Quiet, dedicated workspace
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· 6970 open positions in Nairobi County, Kenya
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