Call Center Representative

Role Overview

• We are looking for sales-oriented, voice-trained agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. This role combines customer interaction, technical understanding, and sales support in a fast-paced environment.

Must-Have Qualifications

• Have sales experience
• Be voice-trained with prior experience in voice support
• Have excellent verbal and written communication skills
• Speak fluent, standard English with a professional and polite tone
• Have knowledge or experience in IoT, remote management, or software backend systems
• Be detail-oriented with strong record-keeping and follow-up skills
• Stay up to date with music trends and streaming platforms (Spotify, Apple Music, etc.)
• Be a fast learner, organized, and able to multitask efficiently

Nice to have

• Have experience managing or using audio hardware (speakers, PA systems, amplifiers)
• Be familiar with tools like Salesforce
• Be comfortable reading scripts and basic codes

Key Responsibilities

• Handle customer interactions and support inquiries via voice channels
• Support sales efforts by engaging customers and identifying opportunities
• Assist with troubleshooting or guiding clients on audio and streaming solutions
• Maintain accurate records and updates in internal systems
• Provide professional and polite responses at all times
• Ensure proper monitoring, maintenance tracking, and oversight of client accounts
• Collaborate with internal teams to resolve technical or service-related issues

Technical Requirements (BYOD)

• Laptop (no Chromebook or Linux OS)
• Windows 10 or higher
• Minimum 8GB RAM – Intel Core i5 (10th gen or higher)
• High-speed internet: minimum 50 Mbps (download & upload)
• Wired, noise-canceling headset
• Quiet, dedicated workspace