Customer Service

Role Overview

You will be the first point of contact for every guest who walks through the door, turning a simple order into a warm, efficient experience they want to repeat. Working the counter and floor of a busy food and beverage outlet, you will juggle order taking, payment handling and service recovery while keeping the pace steady during peak hours. This role sits at the heart of daily operations — the person in it directly shapes how customers judge the venue and whether they come back.

Key Responsibilities

• Greet customers promptly and warmly, guide them through the menu, and answer questions about ingredients, allergens and daily offerings.
• Take orders accurately and process payments through the point-of-sale system, handling cash and card transactions and issuing receipts correctly.
• Prepare and serve food and drinks to the standard expected of the outlet, keeping presentation and portion consistency in check.
• Resolve complaints and service issues calmly and quickly, escalating to a supervisor where a situation falls outside your authority.
• Keep counters, seating areas, display cases and equipment clean, tidy and compliant with food safety and hygiene expectations.
• Monitor stock levels of front-of-house supplies and flag items that need replenishing before they run out.
• Work closely with kitchen and fellow service staff so orders flow smoothly and queues stay manageable during rush periods.
• Open or close service areas as rostered, including basic set-up, pack-down and end-of-shift reconciliation tasks.

Requirements & Qualifications

• At least two years of hands-on customer service experience in a customer-facing role.
• Prior experience in a café, restaurant, bakery or comparable food service environment.
• Excellent verbal communication and interpersonal skills, with the confidence to engage strangers comfortably.
• A friendly, energetic and genuinely customer-focused approach to every interaction.
• Strong problem-solving ability and proven skill in handling complaints constructively.
• Comfortable using point-of-sale systems and basic computer applications.
• Reliable team player with sharp attention to detail and pride in getting the small things right.
• Able to stay efficient and composed in a fast-paced, high-volume setting.
• Availability to work weekends and public holidays as part of the roster.