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Careerscape is recruiting on behalf of its client for a Remote Live Chat Representative to join a growing customer support team. This entry-level remote position is ideal for individuals who enjoy helping customers, solving problems, and providing excellent service through written communication.
The successful candidate will manage multiple customer conversations, troubleshoot basic issues, document interactions, and provide clear solutions through live chat support. This role requires strong typing skills, attention to detail, and the ability to work independently in a remote environment.
Key Responsibilities:
• Respond to customer inquiries through live chat in a professional and timely manner.
• Manage multiple chat conversations simultaneously while maintaining accuracy and quality.
• Assist customers with basic account, billing, and product-related questions.
• Provide step-by-step guidance using internal resources and knowledge bases.
• Escalate complex customer issues to appropriate support teams.
• Maintain accurate records of customer interactions and resolutions within CRM systems.
• Meet response time and customer satisfaction targets.
• Identify recurring customer concerns and share feedback with the support team.
• Stay updated on product information, promotions, and company policies.
Requirements:
• High School Diploma or equivalent required.
• No previous chat or call center experience required; training will be provided.
• Excellent written English skills with strong grammar and spelling.
• Ability to type at least 40 words per minute accurately.
• Comfortable managing multiple chat windows and tasks at the same time.
• Reliable high-speed internet connection and quiet home workspace.
• Basic computer skills, including web browsers and CRM tools.
• Strong problem-solving skills and attention to detail.
• Ability to work scheduled shifts, including some evenings or weekends.
• Strong knowledge of:
• Customer Service & Live Chat Support
• CRM Tools & Digital Communication Platforms
• Problem Solving, Documentation & Remote Work Practices
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