Role Overview
The Branch Manager leads the branch’s commercial performance, overseeing customer relationships, lending activity, deposits and day-to-day operations. The role balances growth targets with sound credit decisions, regulatory compliance and a high standard of customer service, while guiding the team to deliver consistent results.
Key Responsibilities
- Build branch income and profitability by growing deposits, lending and other revenue-generating business.
- Strengthen relationships with existing customers and pursue opportunities to attract new clients.
- Monitor the lending portfolio, review credit performance and ensure facilities are managed in line with approved terms.
- Set and manage branch budgets, tracking results against business targets and addressing performance gaps.
- Lead, coach and develop branch employees, aligning team activity with commercial goals and customer needs.
- Maintain effective operational controls and ensure branch activities comply with banking regulations and the Bank’s policies.
Requirements & Qualifications
- Bachelor’s degree in a business-related field.
- At least seven years of experience in banking or financial services.
- Relevant background in branch banking, business development, credit or relationship management.
- Evidence of delivering business growth, managing a credit portfolio and meeting performance targets.
- Experience leading and developing a team.
- A master’s degree in Business Administration or Banking and Finance, or relevant professional qualifications, is an advantage.
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