Branch Manager

Role Overview

The Branch Manager leads the day-to-day performance of a full-service SACCO branch, bringing together member service, lending, operations and business development. The role is accountable for growing the branch’s use of SACCO products while ensuring that services are delivered efficiently, securely and in line with the organisation’s objectives.

Key Responsibilities

• Manage daily branch operations and ensure work is coordinated across service, lending and administrative activities.
• Promote the SACCO’s products and services through branch sales and marketing activity.
• Oversee lending processes and support sound, timely service for members seeking credit.
• Lead the branch team, setting clear priorities and supporting effective staff performance.
• Respond to member needs and service concerns with empathy and good judgement.
• Maintain appropriate security and safety practices across branch activities.
• Monitor branch business performance and take initiative to address operational or service issues.

Requirements & Qualifications

• At least five years of experience in a financial institution, including sound exposure to operations.
• At least three years of experience in a management role.
• A bachelor’s degree in finance, commerce, management, economics, accounting, banking or another business-related field, or CPA finalist status.
• A higher diploma or diploma in a business-related course, alongside a degree, is an added advantage.
• KCSE mean grade of C plain, with C plain in Mathematics and English.
• Valid driving licence.
• Strong leadership, people-management, communication and interpersonal skills.
• Excellent business writing ability, integrity, honesty, initiative and decisiveness.
• Empathy for customer needs and the ability to make sound decisions promptly.
• Applicants should be over 30 years of age.