Branch Coordinator – Telework

Branch Coordinator – Telework

Job Details

Date Posted: July 8, 2026

Industry: Healthcare | Medical Equipment Services | Patient Care Operations

Employment Type: Full Time

Experience: At Least 2 Years of Related Office or Customer Service Experience Preferred

Qualification: High School Diploma or GED Required

Salary: $17.50–$19.50 per Hour

Location: Virginia, United States | REMOTE

Company: Accendra Health

About Accendra Health

Accendra Health is a healthcare organization dedicated to providing high-quality medical equipment services and patient care operations. We are committed to supporting patients, referral partners, and healthcare teams with compassion and efficiency.

Job Summary

We are seeking a Branch Coordinator to support daily operations across multiple branch locations while working remotely. This position plays an important role in healthcare delivery by assisting patients, referral partners, and branch teams with documentation, scheduling, insurance requirements, and customer service needs.

The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in an office, healthcare, or customer service environment. This role requires attention to detail, the ability to manage multiple tasks, and a commitment to providing compassionate support to patients and healthcare partners.

Key Responsibilities

• Support daily operational activities for multiple branch offices serving high-acuity respiratory and pediatric patient populations.
• Work with sales teams, referral partners, and patients to collect missing documentation and information required for insurance guidelines.
• Answer customer calls, provide introductory information, resolve common product or service concerns, and escalate issues when needed.
• Process branch-related tasks including intake creation, data entry, document review, and system updates.
• Verify insurance information, obtain equipment authorizations, and complete required processing activities.
• Confirm delivery appointments and support patient scheduling for equipment delivery and pickup.
• Perform outbound calls, send faxes, and use SMS communication with patients and referral sources.
• Complete post-delivery documentation, work order confirmations, and data entry tasks.
• Assist with document retrieval, audits, billing support, and record management.
• Collect billing or credit card information when required.
• Provide equipment-related paperwork assistance and explain insurance information and out-of-pocket expenses.
• Conduct customer satisfaction calls and complete additional duties as assigned.

Qualifications

Required

• High School Diploma or GED required.
• Minimum 2 years of related office, healthcare, or customer service experience preferred.
• Strong organizational and multitasking abilities.
• Excellent customer service and problem-solving skills.
• Strong telephone communication and interpersonal skills.
• Ability to communicate effectively through phone systems and electronic communication tools.
• Ability to work independently in a remote environment.
• Proficiency with Microsoft Office programs and basic printing, faxing, and scanning tasks.
• Strong English reading, writing, and verbal communication skills.

Knowledge Areas

• Customer service operations, patient communication, and problem resolution
• Healthcare documentation, insurance verification, and administrative processes
• Microsoft Office, data entry, electronic communication, and record management

Benefits

• Medical, dental, and vision insurance coverage
• Paid time off plan
• 401(k) retirement plan
• Flexible Spending Accounts
• Basic life insurance
• Short-term and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial wellness program