Assistant Operations Officer

WHAT YOU'LL DO

• Oversee daily operational activities to ensure smooth workflow and process efficiency.
• Implement operational procedures and monitor adherence to policies.
• Coordinate cross-departmental tasks to ensure timely completion of activities. Identify process bottlenecks and recommend operational improvements.

Compliance & Risk Management

• Ensure operations comply with internal policies, regulatory requirements, and industry standards.
• Monitor operational risks and implement controls to mitigate potential issues.
• Maintain accurate records of operational activities for audit and reporting purposes.

Stakeholder Collaboration

• Liaise with internal teams (Finance, HR, Research, Customer Service) to facilitate operational processes.
• Support senior management with operational reports, dashboards, and updates.
• Act as a point of contact for operational inquiries and support requests. Training & Development
• Provide guidance and training to interns and support staff on operational processes.
• Promote knowledge sharing and best practices within the operations team.

QUALIFICATIONS:

• Bachelor's Degree in Business Administration, Operations Management, or related field.
• 2-4 years' experience in operations or administrative roles.
• Strong understanding of operational processes, workflow management, & compliance.
• Proficiency in MS Office and operational management tools.
• Excellent organizational, analytical, and problem-solving skills.
• Eagerness to learn, adapt, and contribute to operational efficiency.
• High level of integrity, confidentiality, commitment and professional responsibility;
• Analytical Thinking: Ability to evaluate processes and identify areas for improvement.
• Problem-Solving: Develops solutions to operational challenges effectively.
• Communication: Clearly conveys operational updates and instructions to stakeholders.
• Decision-Making: Makes informed decisions to maintain operational efficiency.
• Attention to Detail: Ensures accuracy in documentation, reporting, & process execution.
• Teamwork: Collaborate effectively with colleagues across departments.
• Adaptability: Respond to changing operational needs.
• Integrity: Maintains confidentiality and compliance with organizational policies. Time Management: Prioritize tasks to meet deadlines and operational targets