Assistant Executive Housekeeper

Role Overview

This position is responsible for supporting the daily leadership of housekeeping and laundry teams in a luxury hotel setting. You will coordinate room status updates with front desk staff, enforce cleanliness standards through inspections, and manage supply levels to keep operations running smoothly. Your work directly supports guest satisfaction and helps the department meet its financial targets.

Key Responsibilities

• Communicate guestroom readiness and maintenance needs to the front desk and engineering teams in a timely manner.
• Oversee the general cleaning schedule for guestrooms, public spaces, and employee areas.
• Assist in ordering and inventorying guestroom supplies, cleaning products, and uniforms to ensure adequate stock.
• Conduct regular inspections of guestrooms and public areas, providing clear feedback and corrective guidance to staff.
• Help manage departmental expenses, including payroll and supplies, to stay within budget goals.
• Respond to guest complaints and problems, empowering team members to resolve issues and improve service.
• Participate in human resources activities such as interviewing, training new hires, conducting performance appraisals, and enforcing disciplinary procedures.
• Maintain staffing levels that balance operational needs, guest service expectations, and financial objectives.

Requirements & Qualifications

• Diploma or degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field.
• 3 to 5 years of hands-on experience in a housekeeping management role, ideally within a 5-star hotel.
• Strong leadership and interpersonal skills to train, motivate, and hold team members accountable.
• Proven ability to inspect guestrooms and public areas for cleanliness and detail.
• Basic financial acumen to understand budgets, operating statements, and payroll reports.
• Excellent communication skills for coordinating with front desk, engineering, and other departments.
• Familiarity with hotel property management systems and housekeeping software is preferred.

What We Offer / Why Join

This role provides an opportunity to work within a prestigious 5-star hotel environment, leading a dedicated team committed to exceptional cleanliness and guest service. You will gain valuable experience in managing operations, budgets, and people while contributing to the hotel’s reputation for quality. The position also offers a path for professional growth through ongoing training and the chance to work alongside experienced hospitality leaders.