Assistant CLO Coordinator (USEFMs Only)

Job Title

Assistant Community Liaison Office Coordinator (Assistant CLO, A/CLO)

About the Position

The Assistant Community Liaison Office Coordinator supports the CLO Coordinator in fulfilling all Eight Areas of CLO Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning), and in developing and managing post programs to enhance community morale. The Assistant CLO works with the CLO to identify needs within the diverse post community and responds with effective programming, information and resources, and referrals. The incumbent works under the supervision of the CLO Coordinator and is expected to interact independently with CLO clients to develop CLO materials and programs, to formulate advocacy plans, and to generate ideas for community events. In the absence of a CLO Coordinator, the Assistant CLO will serve as back-up to fulfill all responsibilities.

Duties

• Support the CLO Coordinator in all Eight Areas of CLO Responsibility.
• Assist in developing and managing post programs to enhance community morale.
• Identify needs within the diverse post community and respond with effective programming, information, resources, and referrals.
• Develop CLO materials and programs, formulate advocacy plans, and generate ideas for community events.
• Serve as back-up to fulfill all CLO responsibilities in the absence of the CLO Coordinator.

Qualifications

Experience

Minimum three years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.

Education

Completion of at least two years of college or university studies is required.

Language

Level III (Good Working Knowledge) English Speaking/Reading/Writing required.

Job Knowledge

Pre-hire (Operational): A good understanding of the Foreign Service community and the structure of the federal government. Knowledge of general principles of program management and program monitoring. Standard knowledge of Microsoft Office required. Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's Eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning).

Post-hire (Organizational): Reasonable understanding of all Mission sections at post, including familiarity with the diversity of post community and knowledge of programs that will benefit the general well-being of direct hires and family members under Chief of Mission. Knowledge of pertinent State Department and post regulations, programs, and policies related to the Community Liaison Office administration and CLO’s Eight Areas of Responsibility. Understanding of where to find foreign affairs guidelines, including the Foreign Affairs Manual, Foreign Affairs Handbook, Global Community Liaison Office (GTM/GCLO) resources and toolkits located on SharePoint and on websites.

Skills and Abilities

Pre-hire Skills and Abilities: Just like the CLO Coordinator, the Assistant CLO is often a front-line responder in addressing quality of life issues for individuals or the broader post community. The Assistant CLO exercises good judgment when advocating for diverse employees and family members and dealing with confidential matters. Must possess excellent interpersonal skills and ability to interact well with others, demonstrating good teamwork. Must be able to work in a high-stress, fast-paced work environment. Possess experience in data collection and report writing.

Post-hire Skills and Abilities: Ability to communicate professionally with all mission U.S. Direct Hires (USDH), Eligible Family Members (EFMs), Members of Household (MOHs), and local staff, including agency/section heads and Ambassador level. Assistant CLO Coordinator occasionally meets with the Ambassador or DCM to discuss complex and sensitive issues. Interpersonal skills that contribute to establishing contacts in local business sector, educational and service communities. Interact regularly with school administrators to discuss sensitive issues. Both internal and external work contacts require continuing efforts to establish effective personal contact, gain individual and group acceptance, ability to discuss sensitive issues.

Additional Requirements

All applicants under consideration will be required to pass security certifications.

Equal Employment Opportunity (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.