Administrative Assistant (TSR Intern)
Posted:
Company Details
Industry:
Non-Profit Organization Management
Website:
http://www.churchofjesuschrist.org/
Description:
The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God's children to come u…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Administration, Secretarial
Job Description
Responsibilities
- Assist in Troubleshooting, prioritizing, and resolving customer support incidents and service requests through searching the knowledge base and consulting with the Global Service Center, senior TSRs, and managers as needed.
- Assist in Providing regular status updates to customers, and establish realistic expectations regarding when they can expect resolution to their incident or service request.
- Assist in Escalating in a timely manner any tickets that require greater knowledge, skill, or access privileges to resolve.
- Upon resolving an incident or service request, make follow-up contact with the customer to ensure their needs were met, and identify and resolve any gaps.
- Assist customers with simple training needs.
- Assist in Performing basic system management and routine security administration tasks.
- Assist in Maintaining an accurate inventory of Area IT Assets using the corporate IT Asset Management tracking system.
- Participate in continual learning and improvement.
Qualifications
- Must be worthy of a Temple Recommend
- Bachelor's degree/Diploma in one of the following disciplines: Information Communication Technology, Computer Science, Software & Hardware Engineering, Specific IT certifications will be required
- Demonstrated Skills & Abilities: Expert-level knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualization, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
- Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service
- Ability to maintain confidentiality and provide support to General Authorities.
- Advanced understanding of IT business functions, Knowledge of enterprise process governance standards
- Understand and articulate business problems in both business and technical terms
- Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks, multiple customer requests and assignments from management
- Proven ability to work independently while contributing to the strategic planning of the team
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