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VF Corporation is seeking a detail-oriented and proactive Account Specialist to join its remote team supporting sales and account operations. This role focuses on managing customer orders, supporting sales representatives, and ensuring smooth end-to-end order processing across multiple internal departments.
The successful candidate will act as a key point of coordination between sales teams, customers, and distribution centers. This position requires strong communication skills, accuracy in order management, and the ability to handle multiple priorities in a fast-paced retail and apparel environment.
Key Responsibilities:
• Manage assigned order book by entering, updating, and releasing customer orders for processing
• Support order entry tasks for internal team members when required
• Provide product availability, specifications, and customer support assistance
• Collaborate with sales teams, customers, and internal departments to resolve issues
• Investigate product or service concerns and communicate solutions effectively
• Process return authorizations and credit requests with accuracy
• Ensure proper invoicing, pricing, and order fulfillment standards are maintained
• Handle inbound calls and provide professional customer service support
• Assist with departmental tasks, training support, and special projects as needed
Requirements:
• Minimum 3 years of relevant experience in account management, sales support, or customer service
• Strong proficiency in Microsoft Office applications
• Knowledge of SAP and Cognos reporting is an advantage
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy in data handling
• Ability to work independently and collaboratively across teams
• Self-motivated and proactive working style
Strong knowledge of:
• Order Management Systems
• Customer Service Operations
• Sales Support Processes
• SAP / ERP Systems
• Microsoft Office Suite
• Data Entry and Reporting Tools
• Cross-functional Team Coordination
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