Driver

Job Purpose

The Driver is responsible for the safe, timely, and professional delivery of customer orders, inter-branch transfers, and company goods while ensuring excellent customer service, compliance with safety regulations, and proper maintenance of company vehicles.

Key Responsibilities

Delivery Operations

• Deliver customer orders accurately and within the agreed timelines.
• Facilitate inter-branch stock transfers and warehouse deliveries as assigned.
• Ensure all deliveries are completed with the correct documentation and customer acknowledgment.
• Maintain a minimum delivery completion and timeliness target of 95%.

Product Handling & Customer Service

• Handle furniture and other products with care during loading, transportation, and offloading to prevent damage.
• Provide professional and courteous service to customers during deliveries.
• Address customer concerns respectfully and escalate issues when necessary.
• Ensure positive customer experiences and contribute to favourable customer feedback.

Safety & Compliance

• Adhere to all traffic laws, road safety regulations, and company policies.
• Wear the required uniform and personal protective equipment (PPE) while on duty.
• Report accidents, incidents, or safety concerns immediately.
• Maintain a high safety compliance score and promote a safe working environment.

Vehicle Management

• Conduct daily vehicle inspections before and after trips.
• Maintain vehicle cleanliness and ensure the vehicle is in good working condition.
• Report mechanical issues, service requirements, and damages promptly.
• Follow assigned routes and optimize travel efficiency where possible.
• Ensure proper fuel management and support vehicle maintenance schedules.

Documentation & Reporting

• Ensure delivery notes are completed accurately and submitted promptly after each delivery.
• Obtain customer signatures and proof of delivery where required.
• Maintain accurate records of deliveries, mileage, fuel usage, and vehicle inspections.
• Submit all required reports within the stipulated timelines.

Key Performance Indicators (KPIs)

• Delivery Timeliness & Completion
• Product Handling & Customer Experience
• Safety & Policy Adherence
• Vehicle & Route Management
• Delivery Note Accuracy

Qualifications & Skills

• Valid driving license with a clean driving record.
• 5 years driving experience.
• Previous experience in furniture, logistics, or delivery operations is an added advantage.
• Driving class BC is mandatory.
• Good communication and customer service skills.
• Ability to handle and transport furniture safely.
• Basic vehicle maintenance knowledge.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Requirements

• Video interview required
• Aptitude test included
• Job simulation assessment