Commercial Manager

Job Title: Senior Commercial Manager

About the Role

We are seeking an experienced and strategic Senior Commercial Manager to lead our commercial operations, drive revenue growth, and ensure exceptional customer service. The ideal candidate will have a strong background in customer relations, billing systems, and strategic planning within a water or utility services environment.

Key Responsibilities

• Ensure provision of timely and high-quality client services that meet or exceed their expectations.
• Develop and implement systems for positive customer relations management.
• Manage and supervise commercial aspects of the company’s operations, particularly as they relate to revenue generation.
• Promote new ideas and business solutions that result in extended service to existing and new clients.
• Develop long-term business strategies and operating plans that reflect longer-term goals and priorities.
• Ensure the provision of comprehensive commercial information systems, including an up-to-date customer database, to achieve overall company revenue objectives.
• Ensure timely, complete, and accurate reading and billing of services and subsequent collection.
• Carry out customer surveys and propose improvements arising from feedback received.
• Develop departmental policies, procedures, and action plans in line with overall company mission and objectives.
• Receive daily reports on billing queries from zones, investigate, and ensure necessary database changes are made.
• Receive each week the daily summary of meter reading and bill distribution from all zones, and verify them.
• Ensure that disconnections/reconnections are properly recorded and information submitted for database update.
• Verify that meter readings for removed meters are reasonable, and estimate consumption where necessary.
• Organize, control, and monitor customer account investigations as necessary (e.g., suppressed accounts in database).
• Immediately take necessary remedial actions in cases where liability is queried by customers, and ensure that such customer queries are immediately and fully resolved.
• Ensure that major sensitive customers are identified, that their billings are prioritized, checked for accuracy, and payments followed up each month to optimize revenue generation and cash flows.
• Ensure customers’ complaints and queries are promptly resolved.
• Provide communication feedback to customers, resolution of queries, and investigation results on customers’ disputed bills or meter testing results as promptly as possible.
• Ensure that customers are reconnected within 24 hours after payment.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Marketing, Commerce, Economics, or a related field from a recognized institution.
• Master’s Degree in a relevant field will be an added advantage.
• Membership in a recognized professional body is desirable.
• Minimum experience of 12 years, with at least 3 years in a senior management position.
• Proficiency in customer relationship management systems, billing software, and data analysis tools.
• Strong leadership, communication, and strategic planning skills.
• Proficient experience in ERP systems and internet will be an added advantage.
• Must demonstrate merit and ability as reflected in work performance and results.

Application Procedure

Interested and qualified candidates should submit their applications addressed to:

The Board Chairman,
Kibwezi-Makindu Water and Sanitation Company Limited,
P.O Box 104 - 90137,
Kibwezi.

Applications must include an updated CV, copies of academic and professional certificates, and testimonials. Submit via email to: [email protected] and deliver by hand at the reception desk of Kibwezi Makindu - Water and Sanitation Company Limited offices located at DCC's Office compound, Kibwezi, on or before 5:00pm, 10th July 2026.

KIBMAWASCO is an equal opportunity employer. Youth, women, and persons with disabilities are encouraged to apply. Those who had applied earlier are required to apply again.