Onboarding Specialist
Posted:
Position: Onboarding Specialist (Remote)
Date Posted: June 27, 2026
Industry: Food Tech / SaaS / Customer Operations
Employment Type: Full Time
Experience: Not Specified
Qualification: Not Specified
Salary: $50,872 – $60,848 annually (Total Target Cash Compensation)
Location: United States, REMOTE
Company: ezCater
Description:
ezCater is the leading food technology platform for workplaces in the United States, connecting organizations with over 125,000 restaurant partners nationwide. The company provides scalable catering and meal solutions designed to support workplace food programs, meetings, and events with reliable service and operational efficiency.
The Onboarding Specialist plays a key role in creating the first experience for restaurant partners joining the platform. This position focuses on evaluating incoming restaurant applications, setting up partner accounts, and ensuring accurate onboarding through structured systems and communication tools.
You will be responsible for ensuring each restaurant profile is properly configured, verified, and prepared for successful order fulfillment. This role requires strong attention to detail, communication skills, and the ability to manage multiple workflows in a fast-paced environment.
Key Responsibilities:
• Evaluate and onboard new restaurant partners using internal onboarding tools.
• Configure and build restaurant profiles within internal systems.
• Communicate directly with restaurant partners via phone and email.
• Ensure onboarding requirements and standards are clearly followed and understood.
• Collaborate with cross-functional teams to improve onboarding processes and tools.
• Manage multiple onboarding tasks while meeting deadlines and SLAs.
• Support automation tools and review system-generated onboarding outputs.
• Identify and contribute to process improvement initiatives.
• Ensure smooth and accurate onboarding experiences for all partners.
Requirements:
• Strong attention to detail and ability to manage multiple tasks.
• Excellent communication skills for client-facing interactions.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving and organizational skills.
• Comfortable working with digital tools and onboarding platforms.
• Ability to collaborate with cross-functional teams.
• Adaptability in changing and ambiguous environments.
• Strong knowledge of:
• Customer onboarding processes and workflow management
• CRM or platform tools (HubSpot experience is a plus)
• Client communication and data accuracy practices
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