Airfreight Exports Supervisor M/F
Posted:
Company Details
Industry:
Logistics and Supply Chain
Website:
https://www.aglgroup.com/en/
Description:
AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to prov…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Others
Job Description
Job Title: Airfreight Export Operations Supervisor
Mission
To coordinate and supervise end-to-end airfreight export operations, ensuring timely shipment execution, compliance, cost control, and customer satisfaction.
Key Responsibilities
Export Operations Management
- Organize bookings and notification of shipments with the airlines.
- Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
- Allocate files to team members and ensure adherence to operational timelines.
- Liaise with airlines, ground handlers, and transport providers and coordinate collection of export goods.
- Ensure all export documents have been received.
- Ensure accurate and timely cargo delivery to airport.
- Prepare accurate and competitive quotations to clients.
Documentation & Compliance
- Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
- Ensure compliance with customs regulations, IATA requirements, and client SOPs.
- Verify completeness and accuracy of file documentation before shipment execution.
- Ensure proper update and maintenance of export records.
Client Service & Communication
- Serve as key contact for export clients regarding shipment status.
- Provide proactive updates and resolve operational issues promptly.
- Escalate service disruptions where necessary.
Team Supervision
- Supervise and support the export team.
- Allocate workload and monitor performance.
- Train and mentor staff on processes and compliance.
Cost & Revenue Control
- Ensure shipments are executed in line with approved quotations.
- Validate supplier invoices and client billing accuracy.
- Monitor operational costs and flag deviations.
- Prepare draft invoices and send them to clients.
Process & Quality Management
- Ensure strict adherence to SOPs across all export processes.
- Monitor file processing performance end-to-end.
- Identify process gaps and implement improvements.
Reporting & KPI Management
- Prepare and submit monthly KPI reports to management.
- Track operational performance, service levels, and efficiency metrics.
- Generate periodic sales returns.
Profile / Qualifications
- Diploma in Clearing and Forwarding / Logistics / Supply Chain Management.
- IATA Dangerous Goods Certification.
- 3 years' experience in airfreight export operations or a similar role.
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