Customer Care and Debt Collection Agent (Device Financing)
Posted:
Company Details
Name:Mogo Finance
Industry:
Banking
Website:
https://www.mogo.co.ke/
Description:
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
WHAT YOU WILL DO
- Welcome calls to new customers
- Early-stage debt collection (reminders and follow-ups)
- Ongoing customer support through call, WhatsApp, and other channels
- Assist in onboarding and training new team members as the product scales
- Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
- Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
- Collaborate with the CRM teams to improve customer interaction flows
WHAT YOU NEED
- Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
- Strong communication skills in English and Swahili
- Experience working with CRM tools and call center systems
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
- Strong organizational skills and attention to detail
ADDED ADVANTAGE:
- Experience supporting financing or credit-based products
- Background in launching or supporting new business units
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· 6762 open positions in Nairobi County, Kenya
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Contact Information
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