Customer Support Agent
Posted:
Position: Customer Support Agent
Date Posted: June 15, 2026
Industry: FinTech / Banking / Financial Services
Employment Type: Full Time
Experience: Customer Service or Customer Support Experience Preferred; Experience in FinTech, Banking, Financial Services, Payments, or Related Industries Required
Qualification: Diploma, Degree, or Equivalent Qualification Preferred
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: iSON Xperiences
Description:
A leading FinTech organization in Dubai is seeking a Customer Support Agent to join its growing team. This opportunity is ideal for customer-focused professionals who are passionate about delivering exceptional service and building a successful career within the rapidly expanding financial technology sector.
The successful candidate will serve as a key point of contact for customers, providing timely support, resolving inquiries, and ensuring a positive customer experience. The role offers exposure to an international work environment, professional development opportunities, and the chance to work within one of the most dynamic industries in the region.
If you have strong communication skills, experience in customer support, and a passion for helping customers, this role could be an excellent next step in your career.
Key Responsibilities:
• Provide professional customer support through approved communication channels.
• Handle customer inquiries, requests, and concerns efficiently and accurately.
• Resolve customer issues while maintaining a high level of customer satisfaction.
• Escalate complex cases when necessary and follow up to ensure resolution.
• Maintain accurate records of customer interactions and service activities.
• Collaborate with internal teams to improve customer experience and service quality.
• Adhere to company policies, compliance requirements, and service standards.
Requirements:
• Excellent English communication skills, both written and verbal.
• Previous experience in Customer Service or Customer Support is preferred.
• Experience within FinTech, Banking, Financial Services, Payments, or related industries is mandatory.
• Strong problem-solving and customer-handling abilities.
• Ability to work effectively in rotational shifts.
• Customer-focused mindset with strong attention to detail.
• Ability to perform in a fast-paced and dynamic work environment.
Strong knowledge of:
• Customer Service and Customer Support Operations
• FinTech and Financial Services Processes
• Customer Relationship Management
• Problem Resolution and Communication Skills
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