Growth & Retention Manager

Job Purpose Statement

NCBA Digital Business manages the MSL portfolio, including M-Shwari and Fuliza. The portfolio brings together consumer credit and savings solutions that support customers’ day-to-day financial needs.

The Growth & Retention Manager is a senior commercial leadership role responsible for developing and executing the growth strategy for MSL's savings, wealth, and investment product portfolio. This includes M-Shwari Lock Savings and any new savings or investment propositions developed within the MSL ecosystem.

The role holder will own the full customer lifecycle for savings, wealth, and investment customers from acquisition and activation through engagement, retention, and monetisation. S/he will develop compelling value propositions, work closely with Product and Data Science teams, and lead a team including a Customer Value Management Specialist (Lending) and a Portfolio Manager.

Job Specifications
Academic

• University Degree in Business, Finance, Economics, Computer Science, or related field.
• MBA or Master's degree in Finance or Business is desirable.
• CFA, CISI, or other investment management qualification is an added advantage.
• Customer Growth Management or Digital Marketing Certification is desirable.

Work Experience

• At least 5 years of work experience, three of which should have been in a senior commercial or product management role within a Technology, Fintech, or Financial Services organisation, with direct exposure to savings, wealth, or investment products.
• The role holder will be expected to identify and develop new savings and investment business opportunities, develop partnerships with fund managers and financial institutions, and build a portfolio that delivers sustainable revenue growth and deepens financial inclusion for MSL customers.