Customer Service Agent (Native Arabic Speaker)
Posted:
Position: Customer Service Agent (Native Arabic Speaker)
Date Posted: 2 June 2026
Industry: Customer Service / E-Commerce
Employment Type: Full Time
Experience: Minimum 2+ Years of Customer Service Experience; E-Commerce Experience Preferred
Qualification: Bachelor’s Degree, Diploma, or Equivalent Qualification Preferred
Salary: AED 4,500 Per Month
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
A company in Dubai is seeking a Customer Service Agent who is a native Arabic speaker and fluent in English to join its customer support team. This role is ideal for individuals who are passionate about delivering outstanding customer experiences and building strong relationships with customers across multiple communication channels.
The successful candidate will be responsible for managing customer inquiries, handling account-related requests, and supporting social media community interactions. The role requires strong communication skills, attention to detail, and a customer-focused approach to ensure high levels of satisfaction and retention.
This position offers a competitive salary package along with employee benefits, making it an excellent opportunity for customer service professionals looking to grow their careers in a dynamic work environment.
Key Responsibilities:
• Respond to customer inquiries through various communication channels
• Manage customer accounts and provide timely support
• Support social media community management and engagement activities
• Coordinate with internal departments to resolve customer concerns efficiently
• Maintain accurate records of customer interactions and service requests
• Assist in improving customer satisfaction, loyalty, and retention initiatives
• Ensure a positive and professional customer experience at all times
Requirements:
• Native Arabic Speaker
• Fluent in English
• Minimum 2 years of customer service experience
• E-commerce industry experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and customer-handling abilities
• Ability to work effectively in a fast-paced environment
• Strong knowledge of:
• Customer service best practices
• Customer relationship management
• E-commerce customer support processes
• Social media community management
• Complaint resolution and customer retention strategies
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