Position scope

Reporting to the Regional ICT Manager (Technically) and Factory Unit Manager, (Administratively), the successful candidate will be responsible for coordinating ICT services within the Factory by providing technical support for all sections.

Duties & Responsibilities

• Working with users to analyze workflow, access, information, and security requirements as well as designing system infrastructure
• Installing and configuring servers and application software on all workstations
• Planning and executing the selecting, installing, configuring, and testing of PC and server hardware, LAN and WAN networks, and operating systems
• Maintaining and monitoring system performance by troubleshooting system hardware, and networks and documenting system problems and resolutions for future reference and providing comprehensive reports on system performance
• Backing up and restoring files and critical data by performing/verifying daily backup for recoverability
• Managing databases and ensuring smooth data replication between factory and KTDA head office
• Installing, configuring, supporting, and maintaining electronic weighing solutions (EWS)
• Performing and/or overseeing new software and application testing, implementation, and review in the factory
• Supporting the designing and implementing of IT policies and procedures
• Documenting technical configuration of installed systems
• Testing, evaluating, and installing system enhancements by scouting for new technological innovations within the factory’s core business areas
• Working with the ICT Services in conducting training for the factory staff programs by providing references and supporting system users on operating systems, relational databases, and other applications
• Developing system access, monitoring control, and evaluation; establishing and testing disaster recovery policies and procedures
• Managing and administering system user accounts and passwords
• Identifying system upgrades by conferring with ICTB, vendors, and service providers
• Ensuring timely preparation and distribution of ICT reports as and when they fall due
• Providing ICT infrastructure services including desktop, laptops, etc.
• Administering networks (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems, and applications support)
• Assessing the adequacy of the ICT equipment in the factories
• Providing ICT skills training during sessions and preparing participant certificates
• Ensuring computers and other hardware are being maintained
• Maintaining infrastructure documentation and inventory
• Monitoring developments in ICT technology and drawing to the attention of the company the opportunities and/or threats associated with the same
• Maintaining and managing all ICT hard/software within the factory
• Monitoring and coordinating all new and existing ICT Projects and initiatives at the factory

Qualifications/Skills/Experience

• Bachelor’s degree in Computer Science or Information Technology.
• CCNA/CCNP/MCSE or related professional certification
• Minimum four (4) years of experience in a similar set up.
• Technical knowledge of hardware and network installation.
• Must demonstrate high integrity and ethical practice
• Must demonstrate the ability to work independently with minimum supervision.
• Must be a team player who is able to work cordially in teams
• Must demonstrate the ability to multitask.
• Must demonstrate commitment to operational effectiveness
• Should have the ability to solve problems by applying relevant business knowledge
• Should demonstrate professional expertise in the relevant work area
• Must have the ability to communicate for both written and oral communication
• Must be a flexible person, who is willing to learn and able to work flexible hours to achieve goals