Posted:
By:Hiring Kenya
Category: Banking / Financial Services Posted: 20th March 2026 Deadline: 2nd April 2026
Head of Fraud Analytics & Reporting
Group Head of Physical Security
Customer Experience (CX) Data & Analytics Manager
Group Head of Forensic Investigation
Service Recovery Officer
Applicants should:
Hold relevant academic qualifications (Bachelor’s or Master’s degree in IT, Finance, Business, Security Studies, or related fields).
Have prior experience in fraud analytics, physical security, customer experience, forensic investigation, or service recovery.
Demonstrate strong communication, analytical, and leadership skills.
Be familiar with banking operations, compliance frameworks, and risk management.
Show professionalism, integrity, and alignment with Equity Bank’s mission of delivering inclusive financial services across Kenya and beyond.
Senior roles (Heads of Fraud, Security, Forensic Investigation) require leadership, policy development, and operational oversight.
Managerial roles (CX Data & Analytics Manager) require customer‑centric strategy, data analysis, and digital transformation expertise.
Operational roles (Service Recovery Officer) require problem‑solving, client support, and service quality assurance.
Interested and qualified candidates should submit their applications with detailed CVs and supporting documents, clearly indicating the position applied for, in line with Equity Bank Kenya application guidelines.
Key Skills
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