Posted:Mon at 2:21 PM
By:Hiring Kenya
Company Details
Industry:
Internet
Description:
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.
Job Description
Key Responsibilities
- Efficiently oversee and manage transactions which include On Time Courier delivery, Follow up and analysis.
- Record & Update Data for all Lost and Damaged in transit.
- Initiate Weekly progress monitoring with respective 3PL Providers.
- Clear Abnormal undelivered tasks within 3 days of assignment.
- Provide solutions on improving forward services to consumers.
Qualifications
- Diploma in any related course. (Experience in Logistics is an added advantage)
- A strong understanding of the logistics & transportation industry, including knowledge of delivery routes.
- Excellent verbal and written communication skills.
- Ability to lead & manage 3PL providers, including setting performance expectations, providing feedback, and resolving conflicts.
Salary: Not specified
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
Contact Information
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