Operations Manager – Supermarket

Company: Brites Management Services

Location: Nairobi County, Kenya

Industry: Consulting

Category: Administration, Mall/Supermarket, Retail, Supply Chain

Salary: Kshs. 80,000 - Kshs. 90,000

Employment Type: Full-time

Job Overview

Our Client is seeking a dynamic and experienced Operations Manager for a leading supermarket in Nairobi County. The ideal candidate will possess strong leadership skills and have substantial experience in managing supermarket operations to drive store performance and customer satisfaction.

Key Responsibilities

• Oversee the daily operations of the supermarket to ensure efficiency and profitability.
• Manage and lead a team of staff to achieve operational targets and maintain high standards of customer service.
• Develop and implement strategies to improve store performance and drive sales growth.
• Ensure compliance with health, safety, and regulatory requirements.
• Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
• Conduct regular audits and inspections to maintain quality control and operational standards.
• Prepare and manage budgets, ensuring financial objectives are met.
• Foster a positive and productive work environment.

Store Operations Management

• Oversee the day-to-day operations of all supermarket branches to ensure smooth running and efficiency.
• Ensure stores open and close on time and operate according to company standards and procedures.
• Monitor store performance and implement improvements to enhance productivity.

Staff Leadership & Supervision

• Supervise, guide, and support store managers, supervisors, and staff across branches.
• Plan staff schedules, shifts, and task allocation to ensure adequate coverage.
• Conduct performance evaluations, coaching, and disciplinary actions where necessary.
• Promote teamwork, professionalism, and a positive work culture.

 Inventory & Supply Chain Management

• Coordinate with suppliers to ensure consistent product supply and timely deliveries.
• Monitor stock levels, ordering, and replenishment to prevent shortages or overstocking.
• Ensure proper stock handling, storage, and stock rotation (FIFO).
• Reduce losses by controlling wastage, shrinkage, and expired products.

Store Merchandising & Presentation

• Ensure stores maintain cleanliness, proper product displays, and attractive merchandising.
• Monitor shelf arrangement and pricing accuracy.
• Implement promotional displays and ensure visibility of key products and offers.

Customer Service Management

• Ensure high standards of customer service and satisfaction in all branches.
• Address customer complaints promptly and ensure quick resolution of issues.
• Train staff on customer engagement and service excellence.

 Sales & Performance Management

• Track daily, weekly, and monthly sales performance for each branch.
• Develop strategies to increase sales and meet monthly targets.
• Analyze sales reports and identify growth opportunities or underperforming areas.

Compliance & Risk Management

• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Monitor adherence to health, safety, and hygiene standards in stores.
• Conduct routine inspections and audits to ensure operational compliance.

Reporting & Documentation

• Prepare and submit operational reports, performance reports, and stock reports.
• Maintain accurate documentation for inventory, staff records, and operations.
• Use MS Office tools for reporting, tracking performance, and operational planning.

Requirements

• Diploma in Business Administration, Retail Management, Supply Chain Management, or a related field.
• 8 years Proven experience as an Operations Manager within a supermarket or retail environment.
• Strong knowledge of retail operations and supply chain management.
• Excellent leadership and team management skills.
• Ability to analyze data and make informed business decisions.
• Strong communication and interpersonal skills.
• Proficiency in using retail management software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple priorities.

Perks and Benefits

• Competitive salary within the range of Kshs. 80,000 - Kshs. 90,000.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.
• Access to industry-leading training and resources.

If you’re motivated, results-driven, and passionate about retail operations, this is your chance to take the lead and make a real impact on supermarket operations in Nairobi. Apply now for this exciting opportunity to drive change and success.