Position: Call Centre Agent

Date Posted: March 6, 2026

Industry: Customer Service / Call Center Operations

Employment Type: Full Time

Experience: Prior experience in a call centre or customer service role preferred

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate

Salary: AED 5000 to 10000 (estimated)

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

A company in Abu Dhabi is currently seeking a motivated and customer-oriented Call Centre Agent to join its growing customer service team. This role is ideal for individuals who enjoy communicating with customers, solving problems efficiently, and providing excellent service experiences.

The successful candidate will be responsible for managing both inbound and outbound calls while assisting customers with their inquiries, requests, and concerns. The role requires a professional approach to communication, the ability to understand customer needs quickly, and delivering accurate information in a timely manner.

As a Call Centre Agent, you will play an important role in maintaining positive customer relationships by ensuring that all interactions are handled professionally and efficiently. You will also be responsible for maintaining proper records of calls and updating internal systems with accurate information after each interaction.

Key responsibilities include:

• Handling inbound and outbound customer calls in a professional and friendly manner
• Responding to customer inquiries and providing clear and accurate information about services or processes
• Resolving customer concerns and complaints efficiently while ensuring a positive customer experience
• Escalating complex issues to the appropriate department when necessary
• Maintaining detailed call logs and updating customer information in the system
• Ensuring all customer interactions meet the company’s service quality standards

The ideal candidate should have strong communication and interpersonal skills, along with the ability to handle customer interactions with patience and professionalism. Proficiency in English is required, while Arabic language skills will be considered an advantage. Candidates who are enthusiastic, goal-oriented, and passionate about delivering excellent customer service will be highly valued for this position.

Candidates with family visa or own visa status will be preferred. Additionally, Arabic nationality is preferred for this role based on business requirements.

This position is based in Abu Dhabi and offers a competitive salary package along with attractive performance incentives. It presents a great opportunity for customer service professionals who want to grow their careers in a dynamic and supportive work environment.