Posted:Thu at 9:59 AM
By:Hiring Kenya
Company Details
Industry:
Leisure, Travel & Tourism
Description:
Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), our expats arrange and oversee your journey from start to finish. See you soon in Africa!
Job Description
Key Responsibilities
- Emergency Support -Be available 24/7 during customer travel.
- Ground Inquiries -Manage bookings and verify payments on ground
- Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
- Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
- Refunds -Handle refunds to the customers as approved and directed.
Qualifications
- Excellent knowledge of the tourism industry and current trends
- Knowledge of major safari destinations in Kenya
- Strong communication skills with proficiency in English
- Proficiency in speaking either French/Spanish is a must
- Critical thinker and problem solver
- At least 2 years of experience in a similar role
- Degree/Diploma in travel and tourism management, hospitality, or similar relevant education
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
