Job Description

Collection tasks

• Assist GBS teams with unreconciled items (2nd level escalations).
• Coordinate receipt identification with GBSI, customers, and Customer Care.
• Contact banks regarding unidentified, sanctioned, or unapplied payments.
• Conduct daily collections follow‑ups with cash customers.
• Handle daily communication with two cashiers regarding missing details.
• Follow up and coordinate dispute resolution progress with the Customer Care Team.
• Enforce credit restrictions

General Ledger and accounts payable tasks

• Preparing and distributing payment remittances to vendors
• Reconciling vendor statement of accounts with Company records
• Follow up with accounts creation teams on status of account creation
• Coordinating with the internal team to resolve supplier invoice RFIs raised by shared service centre team
• Customer Service & Stakeholder Engagement
• Attend to walk‑in customers, emails, and phone calls on general AR matters.
• Respond to queries from internal stakeholders (Service Delivery, Legal, Commercial, CMD, Customer Service).
• Handle credit customer queries under GBSI (calls, emails, office visits).

Miscellaneous related duties and tasks as may be assigned.

 The finance intern acts as a reliever to ensure business continuity when team members are unavailable.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics or related field.
• Proficiency in Microsoft Office Suite, particularly Excel (vlookups, pivot tables).
• Customer Service oriented.
• Strong communication, interpersonal and presentation.
• High attention to detail, strong integrity with ability to maintain confidentiality.
• Work well under pressure in a fast-paced and professional environment.