Job Description

• Strategic Business Partnering & Workforce Advisory
• Act as the primary people advisor to business unit leaders, providing guidance on workforce planning, org design, productivity, and role clarity
• Translate business objectives into people plans, capability requirements, and performance expectations
• Support leaders in managing headcount growth, restructuring, and scale-up initiatives
• Performance Management Ownership (Core Accountability)
• Own and govern the end-to-end performance management framework across assigned business units
• Drive performance goal setting, mid-cycle reviews, end-cycle evaluations, and calibration sessions
• Ensure consistent quality of performance reviews using system-based scorecards and analytics
• Lead underperformance management, improvement plans (PIPs), and performance interventions
• Utilize Zoho People and Zoho Analytics to track performance completion, distribution, and trends
• Talent, Succession & Workforce Sustainability
• Identify high-potential talent and critical roles across business units
• Develop and maintain succession plans and leadership pipelines
• Partner with leaders to design retention strategies for critical and high-performing talent
• Analyze attrition data and implement proactive retention interventions
• Learning, Capability & Training Centre Integration
• Conduct capability and skills gap analyses using performance and operational data
• Translate skill gaps into structured learning and development plans
• Partner with the Training Centre to ensure course relevance, curriculum alignment, and business impact
• Measure post-training performance improvement and learning ROI using Zoho Learn, Trainer Central, and Analytics
• People Analytics, Insights & Decision Support
• Deliver monthly people insights dashboards covering performance, attrition, engagement, and capability
• Use predictive analytics to identify people risks and opportunities
• Support leadership decision-making with data-driven recommendations
• Employee Relations, Culture & Change Enablement
• Advise leaders on employee relations matters, disciplinary processes, and grievance resolution
• Support change management initiatives including restructures, role changes, and cultural transformation
• Reinforce performance culture, accountability, and leadership effectiveness
• HR Systems Utilization & Governance
• Act as a key functional owner of HR modules within Zoho People related to performance, talent, and learning
• Ensure accurate system usage by managers and alignment to HR policies
• Partner with the Senior HR Officer to continuously improve system workflows and reporting
• Cross-Functional Collaboration
• Collaborate with Finance, Operations, and Business Leaders on people-related initiatives
• Contribute to group-wide projects and transformation programs
• Cross-Functional Collaboration
• Collaborate with teams across other Business Units and contribute to projects, initiatives, or tasks that require cross-functional expertise.
• Participate in and deliver on projects or tasks assigned from other Business Units.

Academic Qualifications

• Bachelor’s degree or diploma in Human Resource Management, Business Administration, or a related field.
• CHRP certification or pursuing HR professional certification (preferred).