Job Description

Responsible for providing technical assistance, troubleshooting, and contributing to the over-all efficiency and security of computer systems and networks.

Minimum Qualifications

Qualification: Bachelors Degree

Experience: 4 year(s)

Key Responsibilities

• Assist in the installation, configuration, and maintenance of computer systems and servers.
• Conduct training sessions for end-users on new systems, applications, or security best practices
• Assist in ensuring that IT systems and processes comply with relevant regulations and industry stand
• Explore and implement automation tools and scripts to streamline repetitive tasks and enhance efficiency.
• Assist in collection and documentation of user requirements for systems and equipment
• Handling of the ICT helpdesk system to ensure all tickets are handled and closed within set timeline
• Provide technical support to end-users, addressing hardware and software issues.
• Support the organization's network infrastructure, including routers, switches, and firewalls
• Provide support in ICT security measures, such as firewalls and antivirus programs
• Assist in monitoring systems for security breaches and take appropriate actions to address vulnerabi
• Support data backup and recovery processes to ensure data integrity and availability
• Assist in create user guides and manuals for common technical issues

Required Knowledge, Skills, and Abilities

• Bachelors Degree or an equivalent in bachelor of science (computer science) from accredited and recognized institution.
• 4 years of relevant experience as an supervisor in information technology industry
• A minimum of four (4) years gained work experience from reputable organisation
• Professional qualification e.g. Certifications such as CompTIA A+, Microsoft Certified: Windows Server, or equivalent may be beneficial.
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented and demonstrated ability to manage priorities
• Quality focus and attention to detail.
• Professionalism and integrity in line with Kenya Power Pension Fund values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive are exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Experience in use of software and ERP systems.
• Good customer relationship management skills (internal and external customers).
• Risk awareness - demonstrate understanding of risk management practices.
• Should be a member of Computer Society of Kenya
• Should be a member of Information Communication Technology Association of Kenya (ICTAK)