Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
NFT is a HR Management Agency whose solutions include; Executive Search (www.nftexecutivesearch.com), Recruitment and Manpower Outsourcing Solutions, Payroll and Benefits management, Call centre and Contact Centre solutions, Human resource management solutions, Learning and Personal development, Team building solutions, International Computer Driving License (ICDL), Career development programmes.
Job Description
ABOUT THE ROLE
- Our client, one of the best manufacturers of construction materal in kenya is seeking a highly experienced and results-driven Telesales Executive to play a critical role in revenue growth and customer retention. The ideal candidate is a polished telesales professional with strong consultative selling skills, CRM discipline, and a proven ability to close sales over the phone.
KEY RESPONSIBILITIES
Sales & Revenue Growth
- Conduct high-quality outbound calls to warm and cold leads, existing clients, and dormant accounts.
- Manage inbound inquiries, qualify leads, issue quotations, and convert opportunities into confirmed orders.
- Follow up consistently on quotations and pending decisions to maximize closure rates.
- Upsell and cross-sell products based on customer needs.
Customer Relationship Management
- Build and maintain long-term customer relationships through structured engagement.
- Handle objections, concerns, and complaints professionally and solution-oriented.
- Act as a trusted point of contact throughout the sales cycle.
CRM & Reporting
- Update all interactions, quotations, and activities accurately in the CRM.
- Maintain high CRM data integrity.
- Prepare daily, weekly, and monthly sales and activity reports.
Collaboration
- Work closely with sales, production, logistics, and marketing teams.
- Provide customer and market feedback to management.
KEY PERFORMANCE INDICATORS
- Lead-to-conversion rate
- Quotation follow-up success rate
- Monthly sales revenue vs target
- CRM compliance and data accuracy
- Customer retention rate
QUALIFICATIONS & EXPERIENCE
- Diploma or Degree in Sales, Marketing, Business Administration, or related field.
- Minimum 4–6 years proven telesales or inside sales experience.
- Prior telesales or inside sales experience within the construction, building materials, or related industrial sectors will be an added advantage.
- Strong CRM experience (Zoho CRM advantage).
- Excellent communication and persuasion skills.
- Highly disciplined, target-driven, and self-motivated.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
